Refund policy

Refund and Return Policy

At ChicNestEssentials, we are committed to providing quality products and excellent service. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy for details.

1. Refund Eligibility

You may request a refund under the following conditions:

  • The item arrived damaged or defective.
  • The item was incorrect (e.g., wrong product, size, or color sent).
  • The item did not arrive.

Refund requests must be submitted within 14 days of receiving your order.

To be eligible for a refund:

  • The item must be in its original condition, unused, unworn, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

2. Reporting a Problem

To request a refund or report an issue:

  1. Contact us at Support@chicnestessentials.com within 14 days of delivery.
  2. Provide the following information:
    • Your order number.
    • A receipt or proof of purchase.
    • A clear photo of the item showing the damage, defect, or incorrect item received.
    • A brief explanation of the issue.

We will evaluate your request and respond promptly with the next steps.

3. Non-Refundable Situations

Refunds will not be granted for:

  • Items that have been used, washed, or altered.
  • Items returned without prior authorization.
  • Orders delayed due to uncontrollable factors (e.g., weather, customs delays).
  • Personal-use items (e.g., beauty products or hygiene-sensitive items), unless they arrive damaged or defective.

4. Late or Missing Deliveries

If your order does not arrive within the expected delivery time:

  • First, check the tracking information provided.
  • Contact us if the tracking shows no updates or if the package appears lost. We will investigate and take appropriate action, which may include a refund or replacement.

5. Refund Process

Once your refund is approved:

  • The refund will be issued to your original payment method within 5-7 business days.
  • Please note that it may take additional time for your bank or credit card provider to process and post the refund.

6. Replacement Policy

If an item is damaged, defective, or incorrect, we may offer a replacement instead of a refund. Replacement requests follow the same reporting process as refund requests.

7. Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Shipping costs are non-refundable, except for cases where the error is on our end.

8. Contact Us

For any questions or concerns about your order, please contact us at:
📧 Support@chicnestessentials.com

Thank You for Shopping with Us!

At ChicNestEssentials, we value your trust and strive to provide quality products and excellent service. Thank you for choosing us!